Project Summary

This project focuses on physician retention, recruitment, engagement, and satisfaction. It aims to enhance the overall experience of physicians at Sutter Health, from recruitment through retirement, by improving communication and relationship-building between medical staff and hospital leadership. Key initiatives include physician mixers, appreciation events, newsletters, orientation programs, and improved communication channels for engaging physicians about hospital services, specialists, and opportunities. The goal is to support physicians to make them feel valued, heard, and supported, ultimately benefiting patient care and the working environment.

Recommended App Features

1. Collaborative Messaging or Community Features:

   • Purpose: To provide a platform for community-building among physicians, enhancing interaction between medical staff and hospital leadership, and keeping everyone informed about events, specialists, and services.
   • Reasoning: The proposed mixers, appreciation events, and ongoing engagement initiatives require an efficient way for physicians to stay connected. Community features like discussion boards, chat groups, and event invitations would allow physicians to communicate directly with peers and leaders, as well as share experiences.
   • Benefit for the Project: It facilitates consistent interaction, allows for real-time updates, and helps address physician concerns more efficiently. Physicians can feel more connected to the broader Sutter Health community, which is key to retention and satisfaction.
   • Benefit for Sutter Health Culture: Encourages open communication, collaboration, and inclusivity among medical professionals, fostering a supportive community that aligns with Sutter Health’s “One Sutter” initiative.

2. Onboarding App:

   • Purpose: To help onboard new physicians effectively by providing them with essential information about hospital services, specialists, and hospital procedures.
   • Reasoning: A digital onboarding module ensures that new hires are quickly integrated into the Sutter Health system, helping them understand available resources, services, and expectations from the start.
   • Benefit for the Project: Enhances the onboarding process for new physicians, making it more efficient and less overwhelming. It supports new hires in quickly adapting to their roles and becoming engaged members of the team.
   • Benefit for Sutter Health Culture: Demonstrates a commitment to supporting physicians from day one, ensuring they feel welcomed and informed. It aligns with the organization’s focus on improving physician satisfaction and making Sutter Health an employer of choice.

3. Provider App:

   • Purpose: To provide tools for tracking physician engagement, satisfaction, and participation in hospital events and activities.
   • Reasoning: A provider-focused tool would help leaders and Physician Relations Champions track the effectiveness of the initiatives and ensure that physicians are actively participating and receiving the intended benefits.
   • Benefit for the Project: Provides metrics that help track the success of the program, enabling timely adjustments to improve physician experience. This feature will support understanding what works well and where there may be gaps in engagement.
   • Benefit for Sutter Health Culture: Helps hospital leadership maintain a supportive environment where physician needs and concerns are recognized and addressed. Tracking engagement aligns with the value of being data-driven and fostering continuous improvement.

Recommended App Mix and Benefits

The ideal solution would combine collaborative messaging/community features, an onboarding module, and a provider engagement tracking component. This integrated approach ensures that physicians are well supported from onboarding through their ongoing relationship with Sutter Health, while also enabling data-driven oversight and improvements.

1. Benefits to the Project:

• Enhanced Community and Engagement: Collaborative features would encourage interaction among physicians, creating a supportive environment and breaking down silos.
• Efficient Onboarding: The onboarding feature ensures that new physicians are informed and connected from the start, reducing confusion and enhancing job satisfaction.
• Effective Monitoring: Engagement tracking allows leaders to gauge the effectiveness of initiatives and make improvements to better meet physician needs.

2. Supporting Sutter Health's Culture and Brand:

• Unified Physician Network: Collaborative features contribute to a culture of inclusivity and connection among the physician network, directly supporting Sutter Health’s "One Sutter" philosophy.
• Commitment to Physician Well-Being: An efficient onboarding app and focus on tracking engagement show a clear commitment to physician satisfaction, which strengthens Sutter Health's reputation as an organization that values its healthcare providers.
• Data-Driven Leadership: Tracking and analyzing physician engagement supports a culture of continuous improvement, helping Sutter Health better adapt to physician needs and ensuring high satisfaction.