Project Summary

This initiative seeks to create a system-wide, integrated process to manage changes, enhancements, and updates in the Electronic Health Record (EHR) system. The aim is to address inefficiencies such as duplication of effort, siloed teams, and outdated training content, which are currently affecting the quality of training and support programs for clinicians and staff. By incorporating structured processes, stakeholder collaboration, and transparent decision-making, the project aims to improve communication and coordination across teams involved in EHR change and development. The success metrics include reducing staffing demands, saving time in development lifecycles, and increasing team capacity.

App Features

1. 1. Collaborative Messaging or Community Features:

      • Purpose: To connect the various stakeholders, streamline communication, and reduce the duplication of efforts.
      • Reasoning: Given the communication gaps, siloing of teams, and the complexity of managing EHR changes, a collaborative messaging feature would ensure that everyone is on the same page and that information is shared quickly and effectively. This could also include chat groups and project dashboards for transparency.
      • Benefit for the Project: Improves communication and transparency, ensuring all stakeholders are updated on the progress and changes in real time, which will reduce misaligned objectives and promote team alignment.
      • Benefit for Sutter Health Culture: Fosters a collaborative environment and enhances cross-functional team synergy. This aligns with Sutter Health’s focus on breaking down silos and creating a connected work culture.

   2. Onboarding App:

      • Purpose: To guide new employees or existing staff through the latest changes in the EHR system efficiently.
      • Reasoning: An onboarding app specifically tailored to EHR changes would allow new hires to be brought up to speed quickly, without overwhelming them with outdated training materials. It would also be beneficial for existing staff needing updated knowledge.
      • Benefit for the Project: Ensures consistency in knowledge dissemination and allows all team members, regardless of their start date, to access up-to-date training materials, effectively reducing the risk of outdated practices affecting patient care.
      • Benefit for Sutter Health Culture: Promotes an inclusive learning culture where everyone has the tools they need to succeed, regardless of their tenure, and shows Sutter Health's commitment to continuous improvement.

   3. Tech App:

      • Purpose: To provide easy access to EHR updates, training modules, and workflow guides.
      • Reasoning: Direct access to training materials and guides through a mobile or web app would allow caregivers to learn and refresh their skills as needed.
      • Benefit for the Project: Provides a centralized location for up-to-date resources that caregivers can access on-demand, helping to address the outdated training issue.
      • Benefit for Sutter Health Culture: Aligns with the organization's focus on "Patients First, People Always," by equipping caregivers with the tools they need to provide excellent patient care.

   4. Online Education App:

      • Purpose: To serve as the primary platform for delivering EHR training modules, workflow updates, and competency assessments.
      • Reasoning: An online education app would streamline training efforts, centralizing all content related to EHR systems, including certification prep and ongoing education.
      • Benefit for the Project: Facilitates consistent training across all teams, reduces redundancy, and ensures that all training content is kept current.
      • Benefit for Sutter Health Culture: Supports a culture of continuous learning and professional development, ensuring that all staff have equitable access to training resources.

   App Mix and Benefits

   The optimal solution would be a combination of collaborative messaging/community features, onboarding tools, care-giver tools, and an online education app. This comprehensive mix would ensure effective communication, timely onboarding, easy access to updated information, and consistent educational pathways for all staff members involved in EHR-related changes.

   1. Benefits to the Project:

   • Efficient Team Collaboration: Messaging features will enhance communication, reduce siloing, and promote collaboration.
   • Up-to-Date Onboarding: The onboarding and education features ensure that all staff have access to the latest training materials.
   • Centralized Knowledge: A caregiver module provides real-time access to workflow guides and training.

   2. Supporting Sutter Health's Culture and Brand:

   • Collaboration & Transparency: The collaborative messaging aligns with Sutter Health’s goals of transparency and breaking down silos.
   • Professional Growth: Onboarding and education features support ongoing professional development, reflecting the organization's commitment to staff excellence.
   • "Patients First, People Always": Ensuring all staff are well-informed and adequately trained leads to better patient care and reflects this core value of Sutter Health.