Project Summary

The Sutter Health Wellness Pilot Program aims to reduce chronic illness through a comprehensive wellness and prevention initiative for Sutter Health Plus (SHP) members. The pilot will connect SHP members to a variety of health programs and resources to assess their effectiveness in promoting well-being and reducing chronic health conditions like diabetes and hypertension. The project focuses on proactive health interventions, integrating digital health tools, incentivizing member engagement, and improving health outcomes with a potential return on investment (ROI). The program also aims to navigate existing gaps in wellness program accessibility and affordability.

Recommended App Features

1. Patient App:

   • Purpose: To provide SHP members with easy access to wellness programs, self-monitoring tools, health assessments, and wellness challenges, while also integrating personalized health recommendations.
   • Reasoning: The core of this project is member engagement with proactive health and wellness programs. A patient-facing app would provide a convenient platform for accessing wellness resources, tracking progress in wellness challenges, and managing health assessments—all in one place.
   • Benefit for the Project: Increases member engagement by making it easy to participate in the program, track health progress, and access personalized guidance. This helps in gathering data effectively, leading to better analysis of the health impacts of the wellness interventions.
   • Benefit for Sutter Health Culture: Encourages patient-centered preventive care, reinforcing Sutter Health’s mission to support community health through proactive intervention and education. It makes wellness accessible, regardless of members' financial ability, supporting the DEI (Diversity, Equity, and Inclusion) commitment.

2. Collaborative Messaging or Community Features:

   • Purpose: To connect members participating in wellness challenges, allowing them to share their experiences, motivate each other, and access health coach support.
   • Reasoning: Group engagement is a powerful motivator. Community features such as discussion groups, shared progress dashboards, and Q&A sessions with wellness coaches would help keep members motivated and actively engaged in the wellness initiatives.
   • Benefit for the Project: Supports sustained participation in wellness programs by fostering a sense of community and accountability. It also helps maintain engagement levels over time, making it more likely that members achieve and sustain improved health outcomes.
   • Benefit for Sutter Health Culture: Reflects Sutter Health's focus on building a supportive healthcare community, where patients can engage with one another and find encouragement. Collaborative efforts also align with the organization's value of fostering a healthy and inclusive culture.

3. Onboarding App:

   • Purpose: To guide new members through the process of signing up for the wellness program, understanding its benefits, and learning how to use the health and wellness tools effectively.
   • Reasoning: Effective onboarding is crucial for ensuring that members understand how to utilize the wellness tools provided and what is expected of them during the program. An onboarding app helps reduce confusion, aligns member expectations, and increases program adherence.
   • Benefit for the Project: Ensures members are comfortable and confident in engaging with the tools and processes involved in the wellness initiative, reducing barriers to participation. Proper onboarding helps boost initial engagement and sets a strong foundation for continued program success.
   • Benefit for Sutter Health Culture: Highlights Sutter Health's commitment to providing clear and supportive patient education, ensuring that everyone is equipped to engage in programs effectively, thereby maximizing community health benefits.

Recommended App Mix and Benefits

The best solution for this project would integrate a patient app for direct access to wellness resources, collaborative messaging/community features to foster group motivation and support, and an onboarding module to ensure participants start off with a clear understanding of the program.

1. Benefits to the Project:

• Increased Engagement and Proactive Health Management: The patient app makes it easy for members to engage with wellness programs, while community features foster motivation through social support.
• Structured and Accessible Start: Onboarding ensures all members understand how to use the wellness tools, minimizing confusion and maximizing early engagement.
• Comprehensive Data Collection: A combination of real-time health monitoring through the app and structured member input through wellness challenges will provide comprehensive data for evaluating program outcomes and ROI.

2. Supporting Sutter Health's Culture and Brand:

• Patient-Centric Preventive Care: Reinforces Sutter Health’s goal of proactive patient care, emphasizing the prevention and management of chronic illness through accessible, user-friendly digital tools.
• Community and Inclusivity: Collaborative features help to build a sense of community among members, reducing isolation and encouraging collective wellness, which aligns well with the values of inclusivity and support that Sutter Health promotes.
• Commitment to Innovation: Integrating wellness programs with technology reflects Sutter Health’s leadership in healthcare innovation, showing its commitment to modern, effective care solutions that prioritize overall wellness.